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Canadian Association for Laboratory Accreditation Inc.

Building Laboratory Excellence

1220: Preventive and Corrective Actions

Duration: 1/2 Day


Many laboratories do not get the benefit of proper and thorough preventive and corrective action. Learn how to effectively leverage preventive and corrective actions for improvement in your quality management system.

Who Should Attend

All laboratory staff who participate in the operation of the laboratory quality system, including:

  • Laboratory technicians
  • Laboratory support staff
  • Quality assurance personnel
  • Quality control personnel
  • Laboratory supervisors and managers

Course Overview

Through lecture, discussion and exercises, participants will learn how to conduct effective preventive and corrective actions in response to non-conforming work. Learn how to ensure problems are adequately contained and then prevented.

Learning Objectives

After completing this training participants will be able to:

  • Describe the difference between corrections, corrective action and preventive action
  • Determine when to initiate corrective action
  • Write clear and actionable problem statements
  • Identify opportunities for improvement in your own organization

Course Content

The following topics will be covered:

  • Requirements of ISO/IEC 17025 for corrections, corrective actions and preventive actions
  • How to determine when corrective action is required
  • How to identify preventive actions
  • How to involve everyone in your laboratory in identifying corrective and preventive actions
  • Requirements for clear and actionable problem statements
  • Creating action plans for containing the non-conformance