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CALA

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Canadian Association for Laboratory Accreditation Inc.

Building Laboratory Excellence

On-line Training, Webinars and Publications

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CALA Training Services currently offers courses aimed specifically at meeting member needs. The following is the current schedule and details for CALA On-line Training, Live and Recorded Webinars and Publications.

On-line Training
Live Webinars
Recorded Webinars
       Laboratory Series
       Leadership in Laboratory Series
Webinar Subscriptions
Publications

On-line Training
Root Cause Analysis

Root cause analysis is a structured method used to identify the contributing or causal factors that underlie variations in performance that cause non-conformances. Participants will learn several root cause analysis tools that will allow them to identify and correct the underlying problems.

This course covers the following:

  • Understand the root cause analysis requirements in ISO/IEC 17025
  • Determine whether a root cause analysis is required
  • Lead a root cause analysis
  • Determine whether a corrective action has resolved the issue

This course is temporarily unavailable. Please check this site and watch for updates on these courses in the CALA Training newsletter. Please note that the CALA/Scholarlab online training website may still be active. Please do not register for any courses through the website until further notice. Access to the courses may be discontinued without notice. If you have already purchased a course through the CALA/Scholarlab website and are unable to access the course to complete it, please contact training@cala.ca or call 613-233-5300 x221.

Internal Calibration for Laboratories

Learn to competently propagate the uncertainties associated with temperature, volume, and mass from laboratory reference instruments to those instruments used for testing. Establish credible traceability of measurement. Ensure that internal calibration procedures meet competence criteria for the desired levels of uncertainty to be propagated.

Note: This course is not to train laboratories how to calibrate instruments for use by other labs.

This course is temporarily unavailable. Please check this site and watch for updates on these courses in the CALA Training newsletter. Please note that the CALA/Scholarlab online training website may still be active. Please do not register for any courses through the website until further notice. Access to the courses may be discontinued without notice. If you have already purchased a course through the CALA/Scholarlab website and are unable to access the course to complete it, please contact training@cala.ca or call 613-233-5300 x221.

Control Charting for Laboratories

Designed to give a review of control charting for laboratories including: statistics, charting, upper & lower control limits, plotting and reaction plans, chart analysis and problem solving use root cause analysis techniques.

This course is temporarily unavailable. Please check this site and watch for updates on these courses in the CALA Training newsletter. Please note that the CALA/Scholarlab online training website may still be active. Please do not register for any courses through the website until further notice. Access to the courses may be discontinued without notice. If you have already purchased a course through the CALA/Scholarlab website and are unable to access the course to complete it, please contact training@cala.ca or call 613-233-5300 x221.

Understanding ISO/IEC 17025:2005reg

This course covers the requirements of the ISO/IEC 17025 standard. It provides participants with an understanding of the laboratory accreditation process and covers all aspects of the ISO/IEC 17025 standard, including details on how to implement the standard
This course covers the following:

  • Overview of the standard and accreditation
  • Management system requirements
  • Continual improvement and customer services
  • Environment, personnel and sampling
  • Testing and reporting requirements

This course takes approximately 10 hours to complete. There are case studies and quizzes throughout that allow you to test and apply what you have learned.
Note: You will need access to a copy of ISO/IEC 17025 to use during the course.

Live Webinars

Primer on Computer Security for Employees

reg

Time: 1:00 ET

There are an increasing number of incidents of loss of data, data hacks, ransomware attacks, and other cyber related incidents. Do your employees know the basics about computer security how their actions can impact the security of the data in your laboratory?

This webinar will cover best practices for setting passwords, detecting potential phishing attacks, and securing data.

 

DATE

Feb 8, 2017

FACILITATOR

Cathy Wylie

STATUS

Available

 
Method Selection under ISO/IEC 17025reg

Time: 1:00 ET

The means by which an accredited laboratory produces results is of critical importance to ISO/IEC 17025. This webinar will review the expectations for your selection of methods and the corresponding validation expectations under ISO/IEC 17025.

 

DATE

Feb 22, 2017

FACILITATOR

Richard Clara

STATUS

Available

 
How to Manage Difficult Conversationsreg

Time: 1:00 ET

Difficult conversations at work can take many forms. It can be telling a client you can’t meet an agreed deadline, talking to a co-worker about inappropriate behaviour, or giving feedback on poor performance. Dealing with difficult conversations can feel like tiptoeing through a minefield. This webinar covers the skills needed to prepare for and conduct difficult conversations.

 

DATE

Mar 8, 2017

FACILITATOR

Cathy Wylie

STATUS

Available

 
Overview of Laboratory Accreditationreg

Time: 1:00 ET

Laboratory accreditation is an international affair with a Canadian perspective. This webinar will provide an overview of the major players and the general concepts of laboratory accreditation in Canada.

 

DATE

Mar 22, 2017

FACILITATOR

Richard Clara

STATUS

Available

 
Chairing Effective Meetingsreg

Time: 1:00 ET

We have all been in those meetings – the ones you leave thinking that is an hour of my life I will never get back. If you are responsible for chairing meetings how can you ensure your meetings are effective? This webinar covers the skills you need to plan and run effective meetings.

 

DATE

Apr 6, 2017

FACILITATOR

Cathy Wylie

STATUS

Available

 
The Digital Revolution: Apps in the Laboratoryreg

Time: 1:00 ET

The times they are a’changing”. The digital revolution is rapidly blowing away the old ways of doing things and laboratory systems are not immune. In this webinar, we will have a look at laboratory apps and their fit in the accredited laboratory.

 

DATE

Apr 19, 2017

FACILITATOR

Richard Clara

STATUS

Available

 
Re-energizing teamsreg

Time: 1:00 ET

Has your team gone from being energized to being hum-drum? Motivating teams is not a one time activity. If your team has lost its drive, this webinar will give you ideas on how to reengage your team and strategies for keeping your team energized and focused.

 

DATE

May 10, 2017

FACILITATOR

Cathy Wylie

STATUS

Available

 

Role of Laboratory Manager in the Accredited Laboratory

reg

Time: 1:00 ET

The laboratory manager pulls a lot of the levers of the quality system, but more importantly, sets the tone for quality and customer service that are so important to the standard. This webinar will touch on some of the important roles and skills of the laboratory manager in an accredited laboratory.

 

DATE

May 24, 2017

FACILITATOR

Richard Clara

STATUS

Available

 
Coaching Skillsreg

Time: 1:00 ET

Coaching is a useful way to develop people’s skills and abilities, or to deal with issues and challenges before they become problems. Coaching can be an effective tool to correct issues in the workplace or to explore potential future roles.

This webinar will look at the basics of coaching in the workplace as well as situation where coaching can be an effective tool. It will cover the key approaches you can use to be a success coach.

 

DATE

June 14, 2017

FACILITATOR

Cathy Wylie

STATUS

Available

 
How to audit management requirementsreg

Time: 1:00 ET

Most internal auditors are comfortable with auditing the technical requirements of the ISO/IEC 17025 standard, but feel out-of-depth when asked to audit the management requirements. This webinar looks at strategies that will help you thoroughly cover the management requirements in your next audit.

 

DATE

Jun 28, 2017

FACILITATOR

Cathy Wylie

STATUS

Available

 
Webinar Subscriptions reg

Premium Webinar Subscription
A one-year subscription that provides your laboratory to both the Laboratory webinar series and the Leadership webinar series, plus on-demand access to the full library of CALA webinar recordings.

Premium webinar subscriptions are also available for network laboratories. You can register up to 4 laboratories for $3600. Additional laboratories can be registered for $900 per laboratory.

This offer is available to CALA institutional voting members only.

For more details, download the Premium Webinar Subscription document.
Register for a Premium Webinar Subscription.

For more information or to register your laboratories contact CALA Training at training@cala.ca or 613-233-5300 X221.

Recorded Webinars - Laboratory Seriesreg
Calibration Requirements in ISO/IEC 17025

This webinar will help you understand the calibration requirements for testing laboratories. Topics covered include:

  • An explanation of the calibration requirements in ISO/IEC 17025
  • The differences between calibration and verification
  • What you can calibrate with an internal calibration program

 

Computer and Software Requirements in the Accredited Laboratory
Computers and their associated software are a vital part of present-day laboratories - including their quality systems. In an accredited laboratory, there are expectations for control of computers and software where they have an impact on data quality or the quality system. This webinar will review the IT expectations under ISO/IEC 17025 and accrediting body policies
Conducting Great Management Reviews
Management reviews are a requirement of the ISO/IEC 17025 standard. However, if the reviews are held only to satisfy the requirement you are missing the point. The management review provides useful information that should tie into your business planning. It also provides an opportunity to focus on different areas of your quality system and ensure it is working This webinar covers best practices in preparing information for a management review, conducting the review, maintaining records of the review, and following up on actions.
Continual Improvement under ISO/IEC 17025
Change is inevitable, and continual improvement enables you to adjust your operations accordingly. This webinar will review the expectations and tools for continual improvement under ISO/IEC 17025 that will enable your laboratory to respond to change in an effective way. 
Control Charts in the Laboratory
The requirement for trend analysis in ISO/IEC 17025 is often satisfied using control charts. When combined with quality control samples, control charts are an indispensable tool to monitor performance and maintain control in data analysis. This webinar will review the fundamentals of control charts in a laboratory setting.
Corrective Action Expectations in the Accredited Laboratory
Mess-ups in a laboratory setting are inevitable, and mishandling  can have serious implications to your reputation and relationship with clients. This webinar will review the expectations for Corrective Actions in the ISO/IEC 17025, and their importance in an accredited laboratory.
Customer Service Requirements in ISO/IEC 17025

Are you aware of all the customer services requirements in ISO/IEC 17025? The standard includes providing service to your customers in several ways. Note: The term ‘customers’ includes internal customers. This webinar will cover the following:

  • Getting feedback from your customers
  • Handling customer complaints (including training your staff to recognize complaints)
  • Communication processes
  • Tying your complaint system into your non-conformance system
  • Accommodating customer needs
Document Control in an Accredited Laboratory
This webinar will provide strategies, tools and techniques for document control. It will cover document control requirements, establishing document controls, controlling document revisions, and what to do with obsolete documents.
Ethics in the Laboratory
This webinar will define and distinguish between data integrity and ethics. It will also cover real-life scenarios that demonstrate a breach of ethical behaviour.
Here Come the Assessors!
An assessment visit provides your laboratory with a lot of information. Knowing what to expect during an assessment can ensure you get the most out of the assessment. This webinar will cover how to prepare for an assessment visit, what to expect during the visit, and how to use the information from the assessment for continual improvement. The webinar will also cover how to advocate for your laboratory’s position when you disagree with a potential finding.
How the Grinch Stole Quality (or The Most Common Pitfalls of Assiduously Constructed Quality Systems)
Despite our hard work to maintain high performing quality systems, circumstances inevitably conspire to mess things up. In our Christmas webinar, we will review the most common sources of mess-ups and explore how best they might be avoided. Maybe it will be the source of some new year's resolutions for 2017!
How to Plan for a Successful Assessment

This webinar covers some best practices for preparing for an external assessment. The following will be covered:

  • What to expect during an external assessment.
  • Document and record preparation.
  • Communication with your staff.
  • Should you schedule an internal audit or a pre-assessment visit?
Laboratory Accreditation – Getting there is only half the fun

Developing a Quality Management System (QMS) as a prerequisite for getting accredited is relatively easy. Maintaining the QMS to retain your accreditation status is the real challenge and a measure of the robustness your System.

Once accreditation has been achieved many laboratories have difficulty maintaining the QMS as evidenced by the number of non-conformances cited during the subsequent biannual audits. Why do you want to become accredited? Where do you start? For laboratories that are already accredited, how do you ensure staff adherence and ongoing compliance to minimize corrective actions arising from accreditation audits? Getting there is relatively easy. Staying there is hard part.

Layman's Guide to Measurement Uncertainty
Measurement uncertainty is a concept that is critical to measurement, but not everyone needs the supporting statistical concepts. This webinar will be an overview of measurement uncertainty, particularly in relation to the interpretation of test results. It is directed at those who need a more practical understanding of measurement uncertainty for service to clients.
Laboratory Personnel Under ISO/IEC 17025
The staff of a laboratory are the cog that puts everything together – quality, technical, customer service – and makes it work. This webinar will review expectations within ISO/IEC 17025 for the personnel of an accredited laboratory.
Method Validation

Validation is the confirmation by examination and the provision of objective evidence that the particular requirements for a specific intended use are fulfilled. (ISO/IEC 17025 5.4.5)

This webinar is an overview of Method Validation in an accredited laboratory. It will give an overview of establishing the fitness for purpose of methods.

Overview of Control Charting

One of the options for meeting the requirements for quality control is the use of control charts. Control charts allow you to show whether test results remain reproducible and that the methodology is actually measuring the analyte or attribute in each sample.
This webinar will provide an overview of Control Charts and how they are used for quality control. It will cover:

  • Effective use of control charts as a tool for quality control
  • Common problems with control charts, including misinterpretation
  • How to use control charts for improving your test performance
Overview of Method Validation for Microbiology

This webinar will address the practical distinction between method validation and method verification and the requirements of each analytical approach to comply with ISO/IEC Standard 17025:2005 for a microbiology laboratory accreditation. Although method validation and method verification are related terms, they have very different analytical and statistical requirements particularly for compliance with ISO/IEC 17025:2005. Unfortunately, the terms are often incorrectly used interchangeably, resulting in confusion and the application of inappropriate or inadequate analytical evaluations.

This webinar will cover:

  • the difference between method validation and verification
  • the performance characteristics for method validation
  • performance requirements for method verification
  • how to implement a verification protocol that defines a method's fitness-for purpose
Preventive Actions
When you ask laboratory staff to describe a corrective action, most of them are able to give a good description. When you ask the same people to describe preventive action, the answer is often not clear.

This webinar covers preventive actions, including what they are, how you identify them and how you work deal with them in your quality system.
Process Mapping

Process mapping allows you to clearly define the existing business processes and identify problem areas such as bottlenecks in your testing, capacity issues, delays, or waste. Once you identify the problems, the process map provides a solid basis to develop solutions and introduce and plan new improved processes.

This webinar will cover how to gather the information you need for process mapping, constructing process maps, and using process maps to plan improvements.

Proficiency Testing

This webinar will cover the following:

  • Selecting PT for your laboratory
  • Processing PT within your laboratory
  • Using the PT reports to investigate possible laboratory issues
Reporting Results and Test Reports under ISO/IEC 17025
Once the accredited laboratory has generated data, it has to be accurately and unambiguously transmitted to the client. This webinar will review the reporting and certificate requirements of ISO/IEC 17025.
Requirements for Customer Feedback in ISO/IEC 17025
ISO/IEC 17025 has requirements for both handling complaints and seeking feedback. This webinar will take a closer look at these requirements and explore best practices in meeting the requirements and using the information from customers.
Quality Control in the Accredited Laboratory
The quality of the client product is important to every business – and for accredited laboratories, this means your results. Quality control enables you to measure the quality of your product, and ultimately prevent the release of erroneous data. This webinar will review the basic principles of Quality Control that is so important to the generation of high quality data.
QC for Microbiological Media and Reagents

The webinar will discuss best QC practices and procedures for verifying the suitability and performance characteristics of microbiological media and reagents.

Many laboratories are unsure about which QC practices are needed to assess media performance, to meet not only their requirements, but also the requirements of ISO/IEC 17025: 2005. During this webinar, we will discuss a practical QC approach for in-house prepared and/or commercially purchased media and reagents specifically applicable to microbiology laboratories.

Quality Control for the Withdrawal of a Sample from a Sample Container
CALA, and your laboratory customers, require that your laboratory have technical procedures and quality control procedures to properly subsample the material from a sample container. Whether the laboratory collects the original test sample or not, quality control procedures that apply to the field sampling target often apply equally to subsampling out of the sample container. This webinar will discuss where to find information on how to subsample, how to do validation and quality control on the subsampling activity, and show some techniques for establishing subsampling control charts and uncertainty for the subsampling activity.
Requirements for Internal Audits
A good internal audit will provide valuable information the state of your quality system. For laboratories accredited to ISO/IEC 17025 it is a requirement for attaining and maintaining accreditation.

This webinar will provide insight into the requirements of an audit in support of ISO/IEC 17025 accreditation. It will cover how to establish an internal audit program, and will cover the main requirements of conducting an effective audit.
Sample Management for Laboratories
Production of reliable analytical test data depends on faultless management of the test samples as they are collected from sampling targets, transferred to the laboratory, routed through the laboratory and reported out. This webinar will discuss techniques on how to manage the customers who provide the samples and eagerly await the results, how a laboratory can manage the samples once they arrive and how to handle a crisis such as a temporary large sample load.  
Skill sharpening for Internal Auditors
If you do what you've always done, you'll get what you've always got. This is especially true with Internal Audits. If you always audit the same way you may be missing issues.

This webinar looks at different ways of approaching internal audits and provides suggestions of ways to change up how you do your audit.
Statistical Tools 1 – Tools used in the routine operation of an analytical lab

This webinar will cover the following statistical tools:

  • Uncertainty statements
  • Systematic and Random Error
  • Data distributions
  • Control limits
  • Detection Limit
  • How to Qualify New Analysts
  • Linearity and Regression Analysis
Statistical Tools 2 – Tools used in method validation and troubleshooting

This webinar will cover the following statistical tools:

  • Data Distributions
  • Outlier Detection
  • Robust Statistics
  • Confidence Interval for the mean - assesses systematic error
  • Paired t Test for means - assesses systematic error
  • F Test - assesses random error
Statistical Tools 3 – Additional Method Validation and QC Tools

The following statistical tools will be covered in this webinar:

  • Ruggedness Testing
  • Analysis of Variance
  • Quality Control of Sampling
Statistical Tools 4 –Tools used to assess systematic error

The following statistical tools will be covered in this webinar:

  • 2 Sample Plot
  • Z Scores and Z Score plots
  • Standard Addition Method
  • Recovery Correction (or not!)
  • Uncertainty against Limits
Supplies and Equipment Elements of ISO/IEC 17025
Purchased goods and services can have a profound impact on data quality and client service. One need only consider the many chemicals in use at a busy laboratory to understand this vital concept. This webinar will review expectations for the management of vendors, products, services and equipment under ISO/IEC 17025.
Technical Training and Evaluation
ISO/IEC 17025 Clause 5.2.2 states that management needs to evaluate the effectiveness of training. This includes evaluating training provided on the job, online or in the classroom. This webinar covers best practices in planning and evaluating training. It provides tools you can use to assess the transfer of training and how to assess whether any gaps in performance are a result of issues in the training.
The Concept of Measurement Traceability under ISO/IEC 17025
Measurement traceable to SI is one of the fundamental underpinnings of ISO/IEC 17025. It consists of an unbroken chain of comparisons, which leads from the laboratory’s equipment to a recognized international standard of measurement. It is this concept that makes measurements comparable between accredited laboratories across the street or across the globe. This webinar will review the fundamental concepts of measurement traceability and it’s application to the individual laboratory.
The Need for Records under ISO/IEC 17025
Records are the lifeblood of the accredited laboratory, including records of training, validation, measurement, quality and many others. Such records provide many benefits, including the means to achieve controlled operations, exemplary client service and continual improvement. This webinar will review the expectations for records management under ISO/IEC 17025 and their use as tools to achieve laboratory greatness!  
The Role of Culture in the Laboratory
Culture is not something that you can see or measure, but is has a profound effect on you and your laboratory. This seminar will explore the fundamental principles of culture in a laboratory setting, and the influence it can have on your quality assurance program
The Role of Quality Manager under ISO/IEC 17025
The Quality Manager plays a many key roles in the management of a laboratory quality system – planner, teacher, quarterback, coach. As champions of quality, they set the tone and expectations for quality that can be a major contributor to an organization’s success. This webinar will explore how to wear with confidence the many hats of a quality manager in an effective quality system.
The Top 12 Questions to Ask During an Internal Audit
This one hour seminar covers the essential questions you should ask during an internal audit. This session will be a refresher for both your auditing team and your auditees and will help your laboratory get the most our of your audits.
Top Findings from Assessments
Back by popular demand! We will take an updated look at the top findings from assessments that have been conducted in the last two years. This webinar will look at which clauses of the standard are cited most often during assessments. This time around we will also be looking at some issues that are increasing in frequency as findings. We will look at examples of the findings and explore the issues that lead to findings. We will also provide strategies your laboratory can implement to address any issues.
Training Your Staff
There is significant cost involved in training your staff. There is potentially even more costs when you don’t train your staff, or you don’t train them effectively. How do you know when the training you have provided your staff is effective? How can you make the most out of your training budget?

This webinar will cover best practices for assessing training needs, assessing training effectiveness and creating training plans for your staff. It will cover ways to ensure that skills and knowledge acquired by your staff during training get put into practice in the workplace.

What managers and supervisors need to know about RCA

Root cause analyses are a critical tool in laboratories. As a manager or supervisor, you need to understand how to use RCA within your laboratory and how to make the most out of the process.

  • This webinar will cover the following:
  • Impact of unresolved actual and potential problems
  • How you as the manager support the RCA process
  • How RCA results can provide value to your laboratory
  • The importance of problem solving skills in your organization
  • How to sell RCA to your staff
Writing Procedures
Clear and easy to understand procedures help to reduce errors and ambiguity. This webinar covers best practices in technical writing, including understanding the elements of a procedure, breaking a task into steps, and organizing information.
Recorded Webinars - Leadership in Laboratory Seriesreg
Active Listening

Listening is one of the most important skills you can have. Listening affects job performance and your relationships with others. Despite being a critical skill, many people do not listen well. Other things in the environment such as other conversations, cell phones, and computer screens distract them, or they are distracted by their busy schedule, or even their own thoughts.

Active listening is about building a skill set to become a better listener. By learning these skills you will become a better listener, and actually hear what the other person is saying. You will learn how to build rapport, understanding and trust.

Assessing and Mitigating Risk
There are many risks in the laboratory, both strategic and operational. This webinar will outline a process for quantifying risk using the concepts of consequence and likelihood. This enables the prioritizing of risk and effective assignment of resources in mitigation. These concepts are applicable in any laboratory or business setting.
Best Practices for Onboarding New Hire
You put a lot of effort into hiring your staff. Once your new staff starts work, you want to get them up to speed quickly and set both them, and your organization up for success. Onboarding is the process of teaching new employees the knowledge, skills and behaviours required to become effective members of a team. This webinar will provide some best practices for onboarding new hires, including some tools you can use to set up your own onboarding process.
Breaking Communication Barriers

Communicating in the office can be like playing the children’s game of telephone. You tell one person something, and they relay the message to the next person. By the time the information reaches all the people involved, the message has changed. The words, the tone, and the meaning can all change.

Effective communication is essential in the laboratory. This webinar look at some of the barriers to effective communication and what you can do to improve your communication skills.

Change Management

Change management is the process, tools and techniques to manage the people-side of change to achieve the required business outcome. Change management incorporates the organizational tools that be used to help individuals make successful personal transitions resulting in the adoption and realization of change. Within the laboratory, changes often result in non-conformances when staff does not make the transition to the new processes, systems, or job roles. Learning to manage change can help reduce the impact of change.

This webinar covers the skills required to plan for change, manage change, and reinforce change in the workplace. It covers the requirements for the following:

  • Communication
  • Sponsorship
  • Coaching
  • Training
  • Resistance management

Whether you are dealing with major changes to your laboratory such as moving to a new LIMs system or reorganizing your staff, or smaller changes such as updating processes, you can benefit from understanding change and its impact.

Common Leadership Mistakes and How to Avoid Them
Every leader makes mistakes. A valuable mistake is one you can learn and grow from, but the best mistake is often the one you can avoid. This webinar looks at the most common leadership and management errors and highlights what you can do to avoid them.
Communication Basics for Laboratories
One of the challenges in a laboratory is keeping everyone up to date on process, process change, changes in the business, and a myriad of other details. Failure to communicate can result in inconsistencies in the laboratory and may result in errors in the laboratory. Effective communications strategies help keep the right people informed. This webinar will cover communication basics and will give you strategies for ensuring your efforts are having the impact you are looking for.
Contingency Planning

A contingency plan is a plan devised for an outcome other than the usually (expected) plan. It is a course of action designed to help an organization respond effectively to a significant future event that may or may not happen. Contingency plans are a component of business continuity, disaster recovery and risk management.

This webinar looks at the contingency planning process. It takes you through how you determine what may happen, how you plan out the possible responses to the event, and how to capture all the required information in your plan.

Creating on-the-job training
Much of the training done in a laboratory is on-the-job training. Often this training is provided by someone who knows how to do the task but who may not know how to effectively train someone else. This webinar will cover the basics of what to include in on-the-job training and provide strategies for assessing whether the trainee has learned the full task.
Dealing with Difficult Employees
Managing people provides a great chance to create cohesion and teamwork. But manage long enough and you will eventually have someone on your team who walks to a different drummer -- either as part of their character or to create conflict & chaos. How do you handle the difficult employees? In this webinar we will cover some of the more common personality traits that you may be working with and a few strategies on how to work with, and through, the turmoil they can create for you and the team.
Dealing with the Bully at Work

You thought the days of the school-yard bully were behind you, but the bully left school and got a job and kept on being a bully. Whether you have to deal directly with the bully or watch it happen in the work place it's stressful and impacts everyone.

In this webinar we will look at some of the reasons why bully's are the way they are, why not dealing with it ensures it's going to keep on happening, and look at some of the ways to handle the bully.

Effective Communication

Effective communication is a key interpersonal skill. One of the benefits to the technological advances in communication is that we live in an age whether communication is instantaneous. We can text a message across the world and get a response within seconds. One of the drawbacks to the age of fast-paced communication is that many of us have never learned what is required to make basic communication work.

In the workplace, effective communication fosters positive relationships and aids in developing good working relationships. An effective communicator will succeed in getting their ideas and point of view across.

This webinar will cover the skills required to be an effective communicator including fostering open communication, speaking with impact and listening to others.

Effective Writing
What people read when they interact with you through writing determines how they view you. Make sure you are presenting the image you want to. In this session we will talk about why effective writing is so important to you and your organization and then get into specifics about how to prepare effective messages. Finally we will wrap up with some thoughts on email.
Effective Meetings for Laboratory Leaders

Effective meetings covers the skills and knowledge you need to hold effective meetings. Surveys have revealed that much of the time spent in meetings is considered wasted time. As a leader, you want your meetings to be effective and considered an asset – not a liability.

During this 1 hour webinar you will learn the following:

  • Steps to take before a meeting
  • How to conduct a meeting
  • Getting input from meeting participants
  • Steps to take after a meeting
Facilitation Skills

If you want to do good planning, run good meetings, keep your staff involved and create real leadership opportunities in your laboratory and skills in your staff, you need facilitator skills. A facilitator is responsible for guiding the process of working together and meeting goals. A skilled facilitator makes their staff feel empowered about their ideas and participation, invested in the organization, and responsible for the goals and outcomes of the group.

This webinar will cover the essential skills required for facilitation, including:

  • Understanding the goals of a meeting
  • Understanding the goals of the organization and making the connection between the work done in the laboratory and those goals
  • Involving everyone in the meeting
  • Making sure decisions are made appropriately for each situation
Fixing Bad Meetings

Meetings are an essential activity in any laboratory. Unfortunately many meetings are a waste of time for the majority of attendees. Even worse, the goals of many meetings are not met, and this results in more meetings being scheduled to try to achieve these goals.

This webinar offers some simple tips to fix bad meetings. Whether you are the meeting organizer or an attendee you can make changes that will improve the quality and the outcomes of your meetings.

Getting Things Done – Productivity Practices
The number of demands on our time, both at work and in the rest of our life can be overwhelming. This webinar covers some practices that will improve your productivity. It includes dealing with information overload, learning how to say ‘no’ and set boundaries when appropriate, and organizing yourself to get things done.
Giving and Receiving Feedback

One of the most important communication skills is the ability to give and receive feedback effectively. It can also be the area of communication that gives people the most anxiety. It can be difficult to provide feedback to a co-worker or a member of your staff. However, a good working environment requires people to be able to both give and receive feedback on job performance and work-related behaviour.

This webinar covers off how to plan feedback, deliver feedback, and receive feedback.

Harness the power of a productive team – Teambuilding
Team building is both an art and a science. Some of the most successful leaders are people who can build and sustain high performance teams. This webinar will cover both the art and science of effective teambuilding. It will go beyond the approach of simply forming, storming, norming and performing and will look at what really works to build and sustain a team. It will cover strategies to create a team from a group of co-workers, build trust, and effectively support the team. If you lead teams, or plan to lead teams, this is a webinar you won’t want to miss.
How to get your knees to stop shaking and other presentation skills
Many people cite giving presentations in front of a group of people as one of their biggest fears. You can improve your presentation skills and remove some of the anxiety around public speaking. This webinar will cover how to prepare a presentation and will provide strategies and tips for stepping confidently in front of an audience to give your presentation.
Improving Your Interpersonal Skills
Interpersonal skills are the life skills we use every day to communicate and interact with the people around us. People with strong interpersonal skills work well in teams, and are able to effectively communicate with colleagues and clients. This webinar will make you aware of how you currently interact with others and will provide information and practical advice that you can use to improve your interpersonal skills.
Laboratory Project Management (2-hours)

Laboratories manage a large number of projects, including seeking accreditation, introducing a LIMS system, adding new equipment to a laboratory, changing processes, and so on. Many people get assigned to lead these projects with little or no project management experience.

This 2 hour webinar will project an introduction to project management and will provide information on handling each stage of a project to reduce the probability of scope creep, budget overruns and missing the goals of the project.

The webinar will cover the following:

  • Initiating projects and setting measureable project outcomes
  • Indentifying project risks and planning for them
  • Setting up a realistic, well defined project schedule
  • Tracking a project throughout it’s life-cycle
  • Closing out a project.

Participants will also be provided with templates they can use for each phase of a project.

Managing Conflict

Managing conflict is a key leadership skill. While you can try to avoid conflict (bad idea!) you cannot escape conflict. Conflict in the workplace is unavoidable. As a leader, you need to recognize conflict, understand the nature of conflict and ensure that the conflict is resolved.

This webinar will cover:

  • how to analyze and diagnose conflict situations
  • how to communicate constructively during conflict
  • how to collaborate with others to handle conflicts.
Performance Management

This webinar will provide an overview of performance management. Performance management is used to ensure that employees’ activities and outcomes are congruent with the organizations objectives. It is not a once a year activity of reviewing performance and setting objectives, but is a year round activity.

The following will be covered:

  • Setting clear performance objectives and expectations
  • Defining development plans
  • Using regular discussions along with coaching, mentoring, feedback and assessment to manage employee performance
Performance Planning: Setting your people up for success
Good performance starts with clear goals. Clarifying goals involves making sure people understand what they are being asked to do and the performance standards that will be used to evaluate them. Few managers invest the time necessary to connect the individual’s work and the overall goals of the team and department. As a result extra time and effort is required to review tasks and possibly to redo work.
This webinar will provide details on how to set goals and how to connect your employee’s tasks to those goals. It will also help you look at the development level of your staff and how to assess your staff and set them up for success.
Problem solving – Strategies for success
Problem solving is a fundamental skill in the workplace. When you are conducting testing, interpreting results, conducting a root cause analysis, or carrying out an audit you are solving problems. Effective problem solvers are able to look at a problem from many perspectives and quickly come up with a solution. This webinar looks at strategies you can apply to improve your problem solving skills.
Setting Objectives
Objectives are goals that we set in our professional and personal life. Studies show that when we set objectives, and get buy-in, we get better performance.
So how do we set the goals that will help us get the best in our work and personal life? Using an established framework known as SMART objectives we will work through goal setting and follow-up.
Seven Deadly Communication Sins
Communication skills can make or break an organization. Leaders especially need to be aware of the impact of their communication style on the work environment. This webinar will explore the seven deadly sins of communication and what you can do to correct or avoid these communication mistakes.
Strategic Planning
Strategic planning involves developing long term plans for your organization. This webinar covers the strategic planning process and provides tools you can use if you are gathering information to contribute to a strategic plan, or are involved in developing a strategic plan.
Stress Management
When you are stressed your brain responds as though you are in danger. It makes hormones that speed up your heart, make you breathe faster, and give you a burst of energy. This is the fight-or-flight stress response. Once the danger is passed, your body is meant to return to a normal relaxed state. Unfortunately with the ever-busier schedules at home and at work, more people are experiencing challenges with stress and find that the stress response never seems to shut off. Stress management is a range of tools and techniques that people can use to help identify their stress triggers and find stress-relief. This webinar will look at some of these tools and techniques.
The Fine Art of Delegation
Delegating work can be a challenge. Some people have difficulty letting go of any tasks, even if they are overwhelmed with work. Others have difficulty knowing what to delegate or how to delegate. This webinar will provide strategies for delegating successfully.
Time Management
They say time flies and you definitely agree. There is never enough time to get through all the work. So what can you do? By learning to prioritize and tackle the high priority items first you can feel a better sense of accomplishment and being in control. Whether you like lists or just need to get a handle on your calendar we will present different ideas and techniques that you can bring back into the workplace to help you feel more in control and see tangible results.
Transforming the Dysfunctional Team
Do you know you work in a dysfunctional team, or wonder if you do?  Do you want to make sure your team does not suffer that fate?  This webinar will outline what a dysfunctional team looks like and what the impact is.  Then we will review how to transform your team and wrap it all up with ways to stay vigilant to be sure you don't get become, or slip back into, dysfunction.
There go the Baby Boomers! Have you done your succession planning?
Effective succession planning supports organizational stability and sustainability by ensuring there is an established process to meet staffing requirements. Succession planning is more critical now than ever before now that baby boomers are retiring. Over the next few years this is expected to have a major impact on workforce capacity. Are you ready to manage this change in the workforce? This workshop will address the strategies and processes you should have in place to ensure that upcoming transitions are handled smoothly.
Yes, No, Maybe – Are you decisive?

Indecisive people often use up valuable time, energy and other resources by prolonging a decision whose outcome could be the same, or even better, if they had made a quick decision. In fact, the ability to take decisive action is one of the main traits that help leaders, or aspiring leaders, build credibility. This webinar will cover strategies that will improve your decision-making ability. It will also cover off situations where you need to get others, such as your manager, to make decisions so you can move forward, and how to effectively delegate decision authority.

Publications
Template for the Design and Development of a Quality Manual for Environmental Laboratoriesorder

This document is a 150-page template, which laboratories can adopt to their own requirements. The template is provided on a compact disc in Word 2000 format.

The structure of the template is congruent with the requirements of ISO/IEC 17025:2005 and allows a laboratory to match these requirements with appropriate sections of the template. The template includes a sample quality manual and a sample quality procedures document.

Training Publications Summary (.pdf)
Training Publications Order Form (.pdf)

Quality Control for Environmental Laboratoriesorder

This document is a 48-page set of instructions for establishing a comprehensive quality control system within an environmental laboratory. It also includes a 9-page workbook containing quality control examples, exercises, and the answers to the exercises. "Quality Control for Environmental Laboratories" is applicable to all environmental testing (i.e. organic chemistry, inorganic chemistry, microbiology and toxicology).

Training Publications Summary (.pdf)
Training Publications Order Form (.pdf)