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CALA

S M L

Canadian Association for Laboratory Accreditation Inc.

Building Laboratory Excellence

5000: Management for Laboratory Managers

Duration: 2 Day

What?

Learn the tools to handle management challenges in the laboratory. Hone your leadership skills to be able to handle typical situations such as interpersonal conflict, disciplinary issues, and providing feedback.

Who?

Managers or supervisors of laboratory staff

How?

This 2-day Training Course is offered by CALA and allows participants to learn critical management skills by learning both the theory of management skills and practicing applying management tools.

Benefits of this training

After completing this training participants will be able to:

  • Identify their leadership style and how it impacts your staff
  • Improve your communication skills
  • Deliver feedback that will motivate your staff to improve their performance
  • Remove barriers to productivity through delegation and time management
  • Find solutions to management challenges

Topics covered

  • Unique aspects of managing an accredited laboratory
  • Fundamentals of Delegation
  • Overview of HR and legal issues
  • Performance Management
  • Coaching employees
  • Motivating your staff
  • Resolving conflict
  • Effective Business communication
  • Customer service
  • Time management
  • Project management