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Canadian Association for Laboratory Accreditation Inc.

Building Laboratory Excellence

1210: Continual Improvement Requirements in ISO/IEC 17025

Duration: 1/2 Day


Continual improvement is one of the fundamental requirements of ISO/IEC 17025. It is also a requirement that is often misunderstood. This half-day course will give you an understanding of what continual improvement is and how to implement it in your laboratory.

Who Should Attend

All laboratory staff who participate in the operation of the laboratory quality system, including:

  • Laboratory technicians
  • Laboratory support staff
  • Quality assurance personnel
  • Quality control personnel
  • Laboratory supervisors and managers

Course Overview

Through lecture, discussion and exercises, participants will examine continual improvement requirements and best practices for implementing them in the laboratory. This course will also cover techniques for process mapping.

Learning Objectives

After completing this training participants will be able to:

  • Describe what continual improvement is
  • Describe the ISO/IEC 17025 requirements around continual improvement
  • Describe how to conduct a continual improvement activity
  • Map a process and use the map to identify areas for process improvement

Course Content

The following topics will be covered:

  • Introduction to continual improvement
  • A few of the most common and well-known models and tools
  • How ISO/IEC 17025 embeds continual improvement in the standard
  • A look at the specific ISO/IEC 17025 standards and examples
  • An in-depth look at one common continual improvement method
  • An introduction to the process mapping tool
  • A look at how often continual improvement should be looked at and by whom in the organization
  • Identifying success factors and barriers to success