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Canadian Association for Laboratory Accreditation Inc.

Building Laboratory Excellence

1101: Beyond the Basics of ISO/IEC 17025

Duration: 2 Days


Take your laboratory efficiencies to the next level. This course is a comprehensive look at the issues and challenges faced by laboratories that are conformant to ISO/IEC 17025. Learn how to reduce your non-conformances and evolve your management system.

Who Should Attend

This course is aimed at laboratory staff working in laboratories that are accredited to ISO/IEC 17025 including:

  • Laboratory technicians
  • Quality assurance personnel
  • Quality control personnel
  • Laboratory supervisors and managers

Course Overview

Through lecture, discussion and exercises, participants will examine the challenges of operating a laboratory conformant to ISO/IEC 17025 and learn strategies that they can apply in their laboratories.

Learning Objectives

  • Recognize and remedy poor document control
  • Manage change control
  • Hold effective management reviews - and get managers to attend
  • Hold effective internal audits.
  • Review and follow up on findings from assessments and audits
  • Reduce laboratory staff turnover
  • Manage risk

Course Content

  • Common issues with quality documentation
  • Management reviews
    • How to hold an effective management review.
    • How to get manager’s buy in and participation.
    • What should happen after a management review?
  • Internal audits
    • What is an effective internal audit?
    • How to select an audit team and train participants.
    • How to prepare your staff for an internal audit.
  • What do you do with assessment and audit findings?
  • Effective communication in a laboratory.
  • Using your laboratory personnel effectively.
  • Setting up training goals and training plans.
  • Planning for change in your laboratory.