News RSS Facebook LinkedIn

Contact | Feedback | Site Map | FAQ |

CALA

S M L

Canadian Association for Laboratory Accreditation Inc.

Building Laboratory Excellence

CASL Frequently Asked Questions (FAQs)

The following is a list of questions most commonly asked of our staff.  However, if we have not covered your question, do not hesitate to call the CALA office and speak to someone directly (613-233-5300).  Questions are grouped by department.

To search this page for keywords, use your Browsers "Find" function.

CASL

  1. What is CASL (Canada’s Anti-Spam Legislation)?
  2. What is consent?
  3. What is an "existing business or non-business" relationship?

CASL and You

  1. Why have I received an email from CALA?
  2. Why is this important to me?
  3. What are CALA SUBSCRIPTION Communications?
  4. What about communications related to my Accreditation, Proficiency Testing and Training?
  5. What if I don't provide express consent?

CALA's Consent Management Process

  1. How is CALA seeking my consent?
  2. Why am I not getting webmaster@cala.ca emails from the MailChimp service?
  3. What can I do to receive these emails from the MailChimp service?
  4. How to get my email provider to whitelist MailChimp servers?
  5. Is my email safe?

 


CASL

  1. What is CASL (Canada's Anti-Spam Legislation)?

  2. Canada's new anti-spam law was passed in December 2010 and will come into force on July 1, 2014. When the new law is in force, among other things, it will mainly prohibit the sending of commercial electronic messages (CEMs) without the recipient's consent (permission), including messages to email addresses, social networking accounts, and text messages sent to a cell phone.

  3. What is consent?

  4. CASL has defined 2 main types of consent:

    Express Consent: This is when the recipient gives you direct permission to email them.
    Implied Consent: This type of consent takes the form of an existing business or non-business relationship between the sender and recipient.

  5. What is an "existing business or non-business" relationship?

  6. An existing business relationship is defined as a business relationship that involves or arises from the purchase, lease or bartering of product, goods or services, a contract, or inquiry of a recipient within three (3) years immediately preceding the date the CEM was sent.

    An existing non-business relationship is defined as a relationship arising from the recipient’s activities as a donor or volunteer for a registered charity, political party or political candidate, a member of a club, association or voluntary organization, within the three (3) years immediately preceding the date the CEM was sent.


CASL and You

  1. Why have I received an email from CALA?

  2. You have received an email as a current or former client or volunteer of CALA (formerly CAEAL). In anticipation of Canada's upcoming anti-spam legislation (CASL) coming into force on July 1, 2014, we are asking for your express consent (permission) to continue to send you CALA SUBSCRIPTION communications via email.

  3. Why is this important to me?

  4. CALA currently delivers the electronic CALA SUBSCRIPTION communications containing up-to-date CALA information and industry announcements. This becomes more complicated after July 1, 2014. After this date, we will not be able to communicate our important SUBSCRIPTION services to you without your consent.

    Back to FAQs

  5. What are CALA SUBSCRIPTION Communications?

  6. CALA subscription communications are the electronic delivery of up to date CALA information and industry announcements. These subscription communications can include any of the following:

    • Training Program Information: receive monthly Newsletters, and updates on new and upcoming courses, and exciting e-training opportunities.
    • Surveys: feedback obtained from surveys is very important for program and service development and improvements.
    • Quarterly Newsletter: contains important information on CALA programs/services, as well as notices, Board updates, industry news and CALA document updates.
    • Lab Digest: our biweekly e-news brief delivers timely, relevant news articles to your in-box every two weeks.
    • General Marketing: occasionally CALA will forward information on services, products and upcoming events of interest to CALA clients.

    Back to FAQs

  7. What about communications related to my Accreditation, Proficiency Testing and Training?

  8. Current CALA clients or volunteers will continue to receive emails directly related to the delivery of products and services where there is an existing business relationship (i.e. membership, received program application form or registration form, or active volunteer).

    Back to FAQs

  9. What if I don't provide express consent?

  10. Where there is an existing relationship, you will continue to receive CEMs under implied consent. However, for CALA SUBSCRIPTION communications, there is a 36-month transition period from your last CALA transaction for CALA to obtain express consent from you.


CALA's Consent Management Process

  1. How is CALA seeking my consent?

  2. To manage subscription consent, we require the use of a third-party mailing service, and we have chosen MailChimp (http://mailchimp.com/). Emails are sent from MailChimp using the webmaster@cala.ca email address.

  3. Why am I not getting webmaster@cala.ca emails from the MailChimp service?

  4. Likely it is that emails from the MailChimp servers are being sent to a spam folder (which you may have access to) or never reach you as they are being completely blocked by your email provider.

  5. What can I do to receive these emails from the MailChimp service?

  6. Ask whomever is responsible for providing your company email service (your IT department or an Internet Service Provider such us Rogers, Telus, Bell etc.) to whitelist the MailChimp mailing servers.

  7. How to get my email provider to whitelist MailChimp servers?

  8. Contact your email provider’s technical support team and ask them to send an email to mailchimp@cala.ca to receive a list of MailChimp IP addresses for whitelisting.

  9. Is my email safe?

  10. The MailChimp system uses encrypted transmission technology, and the CALA email list is not made public and is managed by CALA (not a third-party).