AODA (Accessibility for Ontarians with Disabilities Act)

Customer Service Standard Training

Partnering to Bring You Training When You Need It

CALA is offering eLearning to help laboratories meet the legislative requirements under the AODA (Accessibility for Ontarians with Disabilities Act), Ontario Regulation 429/07.

Who needs to take AODA Customer Service Standard Training?

Anyone who deals with members of the public or third parties on behalf of the employer requires AODA training. This includes:

• Individuals who interact with customers or third parties either on the phone, in person, or by email.
• Individuals who participate in the development of policies, practices and procedures dealing with the provision of goods and services to members of the public and third parties.
• Individuals with the potential of dealing with the public.

If you employ or contract with individuals outside of Ontario (including overseas) who deal with customers in Ontario, they also require this training.

What will the eLearning cover?

Our 1-hour eLearning will cover the training requirements under the customer service standard. These include:

• Review of the purposes of the Accessibility for Ontarians Disabilities Act 2005
• Review of the requirements of the customer service standard
• Howe to interact and communicate with people who have various types of disabilities
• How to interact with people with various types of disabilities who use assistive devices
• How to interact with people with disabilities who have a guide dog or other service animal
• How to interact with people with disabilities who are accompanied by a support person
• What to do if a person with a disability is having difficulty accessing your goods or services

At the end of the eLearning each participant will need to complete a short quiz. Upon successful completion of the quiz, the participant will be provided with a Certificate of Completion that your laboratory can use as a training record.

Cost of AODA eLearning (per participant)

AODA Registration Form (.pdf)

For more information contact us at 613-233-5300.